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General Terms and Conditions of Use

JetFriends offers interesting services that you can use free of charge. These include, for example, JetWorld in the Teens zone. Furthermore, we also provide you with a wide range of information. Naturally we have to define certain rules that apply to all of you. Use of the services is therefore subject to the following terms and conditions of use. Please also show these terms and conditions of use to your parents, who can also find information via JetFriends.


The Miles & More Online JetFriends Club is a free of charge service in the Miles & More frequent flyer programme for members aged between 2 and 17 years - the Kids and Teens. The service provider is Deutsche Lufthansa Aktiengesellschaft, hereinafter Lufthansa.

These General Terms and Conditions of Use apply for use of the Miles & More Online JetFriends Club, hereinafter Online JetFriends Club, and use of the services offered there. Those Terms and Conditions of Use that can be accessed online at the time of an internet user's actual visit to the site or use of services in the Online JetFriends Club apply. With the use of the Online JetFriends Club and/or use of the services, the user and their legal guardian declare their full acceptance of these General Terms and Conditions of Use. In any other case, the user is not entitled to use the Online JetFriends Club and the services offered.

1. Lufthansa services

The Online JetFriends Club is a platform that is free of charge for the user. It is accessible at

The portal is directed towards Miles & More members aged between 2 and 17 years (hereinafter users) who wish, either in the restricted zone or the members' zone, to find information about flying or travel or be interactive, for example publish their own texts and photos in the Teens zone. The option of uploading personal posts is only granted to users in the members' zone. The upload appears in the portal's members' zone and can be viewed by Online JetFriends Club members. Furthermore, the Online JetFriends Club offers users in the members' zone the option of using various services and participating in various competitions. The aforementioned services are offered to members in two different member zones. In the restricted members' zone for Kids aged between two and ten years, Lufthansa offers basic services that primarily consist of information about flying and travel. For the Teens, aged between 11 and 17 years, Lufthansa provides an extended programme with more interactivity in the JetWorld. Insofar as the Terms and Conditions of Use do not expressly refer to a specific zone on the platform, they apply to both the restricted zone on the portal as well as for both members' zones.

The information provided is also based on information that Lufthansa receives from third parties. That also includes contributions by users in the Online JetFriends Club. Despite careful drafting, selection and inclusion of content in the Online JetFriends Club, in individual cases it is possible that inaccurate information can appear. Lufthansa can therefore accept no liability for the accuracy, completeness and up-to-dateness of third party information.

Lufthansa stipulates special conditions for certain individual services, for example the use of or participation in prize draws. Users are obliged to specially check the applicable information and conditions prior to using these services.

On the websites of the Online JetFriends Club, links can also be found to other websites which are not operated by Lufthansa but rather by third parties. By clicking these links, users are redirected out of the Online JetFriends Club to the third party websites. The operators of sites linked on the Online JetFriends Club operate in their own name and on their own account. Lufthansa does not represent the respective linked third party. Individual terms and conditions can therefore apply on the linked sites. Users are obliged to specially check the applicable information and conditions.

2. Access to the Online JetFriends Club, registration and password

The restricted zones of the portal are accessible via the links and
It is necessary to be registered for the Miles & More Online JetFriends Club in order to have full use of the platform, including the members' zone. That thereby requires membership in the JetFriends Club in the Miles & More frequent flyer programme. Registration for the Miles & More JetFriends Club is possible via these links: and Registration entails participation in the Miles & More frequent flyer programme. Registration is free of charge and the participant enters into no obligations through registering.

The terms and conditions for the Miles & More Online JetFriends Club are outlined in the following. Registration is free of charge and the participant enters into no obligations through registering.

Use of the members' zone of the Online JetFriends Club and the services offered is performed by entering a username and password in the log-in screen for the members' zone of the platform. Alternatively, login can be performed using the Miles & More service card number and the corresponding PIN.

Use of the Online JetFriends Club without completing the aforementioned processes or the intended access path via the login screen is not permitted.

To register as an Online JetFriends Club member with a personal username and password, the user selects their own nickname, which for their own protection must be different from their actual name. Users do not however have a right to a particular username. If several users want to register with identical nicknames, the first person to register that nickname is automatically given preference. It is not permitted to select names which breach applicable laws, especially the rights of third parties, or which have illegal, racist or pornographic content, or inappropriate content for minors, and which in particular are considered indecent. Lufthansa reserves the right to not allocate or revoke/delete certain usernames and nicknames which breach the aforementioned principles, even after successful registration.

The user selects a personal password for their nickname that must be kept secret so that only the user registered under that nickname can log in to the members' zone of the Online JetFriends Club. The user may not forward the password to third parties. The user may not select an automatic default function for the password if other people have access to the computer.

The details provided in connection with registration for the Online JetFriends Club, e.g. age, must be truthful. The registration process is complete following successful inspection by Lufthansa and confirmation by a parent or legal guardian. Only then may the user use the Online JetFriends Club.

Cancellation of membership of the Online JetFriends Club is performed via the JetFriends Service Center:

JetFriends Service Center
Postfach 56 01
33356 Rheda-Wiedenbr├╝ck
Telephone: : +49 69 - 669 669 95
Opening times: Mo. - Fr.: 08.00 - 17.00 h

3. Availability of the Online JetFriends Club

Lufthansa tries where possible to provide the Online JetFriends Club service seven days a week, allowing for maintenance and repair work. Lufthansa does not guarantee constant, uninterrupted and error-free service at all times. During the performance of maintenance and/or repair work and/or updates as well as at times upon which Lufthansa has no influence, operational interruptions are possible.

Lufthansa and the partners linked with the Online JetFriends Club operate their websites independently of one another and are solely responsible for their own services. Lufthansa therefore provides no guarantee for the content of linked websites. Lufthansa accepts no liability for the correctness of information relating to links. Furthermore, Lufthansa accepts no responsibility for the contents of linked websites and their technical features.

Lufthansa also accepts no liability for damages outside of its own area of responsibility, which for example can occur at internet access points, telephone lines, servers and other third party equipment.

Lufthansa is not liable for legal breaches, data loss, access errors and other damages to users or third parties which are a result of the behaviour of Online JetFriends Club users.

Lufthansa is not liable for damages which are a result of system errors, force majeure or external influences. External influences particularly encompass prohibited access by hackers and third parties.

Lufthansa is liable to the user for contractual and non-contractual claims relating to intentional and grossly negligent breaches of obligations. Lufthansa is only liable for slight negligence in the event of loss of life, personal injury and damage to health and in the event of a breach of a significant contractual obligation. In the event of a breach of a significant contractual obligation resulting from slight negligence, Lufthansa's maximum liability is restricted to the typically foreseeable extent of damage. A significant contractual obligation is an obligation which must be fulfilled to allow for the proper implementation of the contract and in the fulfilment of which the contractual partner generally has reason to trust. This does not apply to liability in accordance with the product liability act. The liability restriction in clauses 2 to 4 also applies to breaches of obligations by legal representatives or auxiliaries of Lufthansa.

If Lufthansa becomes aware that the content placed on websites of linked third parties infringes on these terms and conditions of use or legal regulations, Lufthansa is entitled to delete such infringing material without prior notice or to block access to this material.

All data, search results, texts, graphics, software and other information on these websites are subject to copyright protection according to international copyright laws. Reproduction, duplication or modification, either in full or in part, is only permitted with written permission from Lufthansa. Any editing, reproduction, distribution and/or public rendition without such permission represents a breach of the aforementioned legal regulations and shall be prosecuted according to copyright law. In particular the automated reading of the database and websites and the inclusion of website content in frames is not permitted without the consent of Lufthansa. The user may only use the application for personal use.

6. Upload rights

Users ensure and guarantee that they are in possession of all required licenses, rights, permissions and authorities necessary for Deutsche Lufthansa AG to use each upload by users for the purposes of providing and publishing such content in the Online JetFriends Club.

The user and their legal guardian are aware of and agree that they are solely responsible for their media content, in particular their text contributions, photo and video content, and the publication thereof. Deutsche Lufthansa AG does not share or support any opinions, recommendations or advice contained therein.

7. Rules of behaviour

The Online JetFriends Club is intended for private use. Commercial use of the Online JetFriends Club is not permitted. Furthermore, Lufthansa has compiled rules for behaviour in the members' zone, which are to be adhered to by members. These rules apply in particular to the interactive services in the JetWorld.

The option of uploading personal contributions is directed towards users who seek the interactive exchange of information and to this end compile and upload/pass on a travel report, for example. All contributions which the user uploads or passes on for any other purpose are therefore prohibited. This includes in particular purely commercial content and spam chain letters.

Furthermore, users are not permitted to compile and upload/pass on any texts which breach legal regulations and/or are grossly indecent. This particularly includes texts with the following content:
- texts with content that breaches a legal regulation of the Federal Republic of Germany; 
- texts which infringe upon third party rights, such as in particular copyrights or the general rights of personality (including the right to information privacy); 
- texts of a pornographic nature and in particular texts which breach laws governing the protection of minors; 
- texts which are of a racist, defamatory or offensive nature, which glorify violence and/or are discriminatory.

The uploading or distribution of texts with false or manipulated sender or address data is prohibited.

These regulations also apply for other materials, such as photos, which the user publishes in the Online JetFriends Club either directly or via the editorial team. If such materials are the own work of the user as per copyright law, the user states with the upload or similar action that they agree to their publication in the Online JetFriends Club, for example as illustrative material or an accompanying image to a discussion subject.

Lufthansa reserves the right to remove contributions, for example uploaded texts and/or images and/or videos, which breach the rules of behaviour.

The services provided by Lufthansa in the Online JetFriends Club allow access to copyright protected material such as music, images, videos, editorial contributions, games and other protected materials.

Lufthansa exercises a virtual domiciliary right in the Online JetFriends Club. Lufthansa therefore reserves the right to remove content from the websites at any time without prior notification. That particularly applies if the content was uploaded in breach of the rules of behaviour, the content infringes on legal regulations, the content is offensive or insulting, is indecent, or if third parties claim against Lufthansa due to infringing content. Lufthansa is also entitled to exclude users from the use of the entire service or individual functions thereof, even upon the first instance of distribution of illegal content or content of the aforementioned categories.

8. Data privacy statement

Detailed information on data privacy can be found in the special Miles & More Privacy Statement. It can be accessed on the Miles & More internet pages and can be requested via email from the Lufthansa Group Data Privacy Officer (CGNDSB@DLH.DE).

The data privacy statement also contains provisions regarding consent and the right of withdrawal of affected persons.

Provision of data by the user is voluntary. Deutsche Lufthansa AG adheres to data privacy and media regulations when saving and using user data.

The data is collected by Deutsche Lufthansa AG in connection with the use of the Online JetFriends Club and processed and saved for this purpose.

By accepting these terms and conditions of use, users and their legal guardians agree to the collection, use and storage of user data for the stated purpose.

All personal content, in particular media contributions such as text, photo and video content which the user voluntarily publishes online, can be viewed by other visitors to the JetFriends website.

Agreement to the processing of data collected in the past in connection with the Online JetFriends Club can be withdrawn at any time by the user and their legal guardian(s) by sending an email to

Lufthansa does not receive any data regarding the use of services on sites linked to the Online JetFriends Club if this is expressly precluded in the general terms and conditions or terms and conditions of use of the linked companies or the user or their legal guardian disagree to this in writing to


This website uses etracker technology ( to collect data on visitor behavior. The data is collected anonymously for use in marketing and optimization. All visitor data is saved using an anonymous user ID and can be used to aggregate a usage profile. Cookies may be used for this purpose. Cookies are small text files that are stored in the visitor’s local browser cache. It is possible to use these cookies to recognize a visitor’s browser. The data collected by the etracker technology will not be used to determine the personal identity of a website visitor, and will not be compiled with personal data relating to the person referred to by the pseudonym, unless agreed to separately by the person concerned. The collection and storage of data may be revoked at any time with respect to future services.

9. Validity of terms and conditions of use

Lufthansa reserves the right to change these terms and conditions of use at any time without stating the reasons.

10. Severability clause

Should a provision of these terms and conditions of use breach legal regulations, either in full or in part, or for any other reason be invalid, the validity of the remaining terms and conditions of use is not affected. The invalid or ineffective provision shall be replaced by a mutually agreed effective provision which best fulfils the intended commercial purpose of the invalid provision.

11. Applicable law & place of jurisdiction

These terms and conditions of use are subject exclusively to German law. In so far as the participant has no legal domicile in Germany, the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. Furthermore, legal proceedings can also be initiated against a participant at their place of general jurisdiction or any other place with legal jurisdiction