Useful tips

Do you have a question about the JetFriends programme? We have made a list of the most frequent questions and their answers for you here. You will also find handy tips about various subjects.

You couldn’t find your question or there is something you want to tell us? Then drop us a line using the contact form!


Tip: Family check-in
Did you know that as a JetFriends club member you can also check in at the Lufthansa Family check-in desk?

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Jetfirends Club

Tip: Online and Mobile check-in
The internet is even quicker: you and your family can check in online.

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Jetfirends Club

Tip: Children’s meals
You can order a special children’s menu on board Lufthansa.

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Jetfirends Club

Tip: Lufthansa Guide
Find your way around a big airport? The Lufthansa Guide Service helps!

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All kids aged 2 to 17 years can take part. Participation in the programme is free of charge. Kids residing in Switzerland and Liechtenstein are excluded from participating, as these two countries no longer participate in the JetFriends programme.

You become a JetFriend by registering with us.
To sign up just click on Club Login at the top right of the page. You will be redirected to the registration form that you have to fill out. We just need a few details from you, for example so that we can send you your JetFriends clubcard. Now you just have to think of your own personal username and secret password.

You need your parents to confirm your registration. Ask them if you are allowed to become a JetFriends member. It is probably best to go through the form with them.

You have one of our JetFriends brochures? Then you can also sign up via post. But it is even quicker to sign up right here online.

After signing up you receive your personal JetFriends clubcard so that you can earn Miles & More award miles. To start off we even credit your online account with 500 award miles.

Now you can enjoy all the advantages of JetFriends straight away.

Logging in is really easy. You can use either your username and password or your card number and PIN. We sent you your PIN together with your JetFriends card in the post.

Please have a little more patience. In exceptional cases it can take 2-4 weeks for the card to be sent out by post. If after 4 weeks you still haven’t received your card please get in touch with our service centre using the contact form.

Miles & More is the frequent flyer programme for Lufthansa and other airlines. As a JetFriend you automatically become a Miles & More member and can earn miles on your JetFriends clubcard. You can find out more about Miles & More here.

No, because by registering with JetFriends you automatically become a member of the Miles & More programme and can earn valuable miles with your card.

And if you sign up with Miles & More, you will automatically become a member of JetFriends. Just enter your Miles & More card number when logging in to JetFriends.

Yes, your membership of Miles & More doesn’t affect your registration for JetFriends. Simply enter your Miles & More card number when signing up to become a JetFriends member. By the way, you can also log in to JetFriends using your Miles & More card number and PIN if you are already registered.

Yes, that is also possible. However, you will then not have all the advantages of JetFriends: as long as you are a JetFriends club member the award miles you have earned do not expire. If you are not a JetFriends club member your award miles can expire.

As a JetFriend you also automatically become a member of the Miles & More frequent flyer programme. You can then earn miles with your own JetFriends clubcard. As long as you are a member of the JetFriends club your award miles are valid indefinitely and do not expire.

Your JetFriends advantages in summary:

  • Your own JetFriends clubcard
  • 500 award miles as a welcome
  • No expiration of earned award miles
  • Access to the JetFriends login area and all offers on the website

If you leave, your award miles can then expire. They are only protected for as long as you are a member of the JetFriends club.

Lu and Cosmo guide you through the exciting world of Lufthansa on jetfriends.com. You can find lots of information all about flying, exciting jobs in aviation and the Lufthansa fleet.

Sign up and enjoy everything we have on offer. In the JetFriends login area you have unlimited access to lots of games and quizzes. You receive your own interactive sticker album to collect pictures. And after taking a tour of the virtual airport you can even do your airport licence! You can also check how many miles you have earned in the My Miles area at any time.

 

JetFriends offers you a whole host of advantages throughout your whole journey. For example, you can check in with your family at Lufthansa Family Check-in in Frankfurt am Main and Munich. Even your dolls and teddies get their own boarding pass with regularly changing designs.

When boarding a Lufthansa plane you will be given a personal logbook with exciting information about JetFriends and flying. You will also find magazines, films and series on board to make your flight as pleasant as possible.

You can also find lots of colouring templates, craft tips and much more in the Fun & Games section of our website for you to print out and use at home or on the move.

Once you are 18 years old you are no longer entitled to membership of the JetFriends club because the club and its advantages are exclusively for children and adolescents aged 2-17. You do however remain a Miles & More member and can use all of the advantages of the Miles & More programme. Please note: your award miles are subject to expiry as soon as you are no longer a member of the JetFriends programme.

All information about Miles & More can be found at Miles & More. You can log in using your JetFriends card number and PIN until you have ordered a new card from Miles & More.

Have you moved house and have a new address or want to change some of your other details? No problem! You can change your details and settings at any time under My JetFriends Club in the My Profile section. Simply enter your new details in the applicable boxes and then click Save changes at the bottom.

Click on the Forgotten password/PIN in the login area and enter your email address and card number in the box that appears. It is important that it is the same address that you deposited in your JetFriends profile. If it is the same address we will send you a new password or PIN by email. For your own security, please change it again after logging in under My JetFriends Club in the My Profile section.

Once you are 18 years old you are no longer entitled to membership of the JetFriends club because the club and its advantages are exclusively for children and adolescents aged 2-17. You do however remain a Miles & More member and can use all of the advantages of the Miles & More programme. Please note: your award miles are subject to expiry as soon as you are no longer a member of the JetFriends programme
All information about Miles & More can be found at Miles & More. You can log in using your JetFriends card number and PIN until you have ordered a new card from Miles & More.

You can cancel your membership of the JetFriends Club at any time because membership is voluntary. To cancel your membership go to My Profile under My JetFriends Club. In the Your JetFriends Club data section you can find the subitem Cancel membership. Then simply follow the on-screen instructions. Attention: please note that all of your award miles are subject to expiry if you cancel your JetFriends club membership. You can read more about the expiry of miles here.